Frequently Asked Questions

When is the best time to avoid wait time?

Because we do not provide appointments, it is difficult to estimate when is the "best" time to avoid a wait. MBUC, however, will do everything possible to make sure your wait time is minimized. True medical emergencies that are life-threatening take priority over non-life threatening illnesses and injuries.

Will you bill my insurance?

As a courtesy, we do bill insurances for which we have a contract. It is important that YOU be familiar with your insurance policy. Every policy is different. YOU must understand what your payment responsibilities are and which healthcare facilities and services are within your network or plan. Your co-pay or co-insurance responsibilities will be due at the time of service.

Will you refill my prescriptions?

Your first call for a refill should be made directly to the pharmacy where you do business. The pharmacist will fax a request to MBUC. When MBUC receives the fax, we will pull your record for the Doctor who will review your history and make a decision to refill or not to refill the prescription. For a variety of reasons, the Doctor may request that you be examined before a refill will be considered. Please allow 48-72 hours for the physician to respond back to your pharmacist.

Do you have X-ray?

Most of the time, seven days a week, we do have x-ray available. It is always best to call prior to coming to our clinic to assure that an x-ray tech is on-duty.

Can I see the Doctor or PA of my choice?

Of course! Check to see the hours and days your provider is on duty. When you check in, please let the registrar or staff know that you have a preference.

Do you take my insurance?

We are contracted with several insurances. Click here to access the list of contracted insurances.

How much is my visit?

If you need to see a Doctor, we cannot estimate what your visit will cost  prior to your visit. The charge for your visit is based on several factors including: the type, extent, and complexity of the history and examination needed to make medical decisions for the treatment and diagnosis of your particular problem. The Doctor charges can fall into 5 different levels of charges. Charges for the Doctor visit are less for established patients who are patients that have been seen in this clinic within the last three years. Costs for medications, appliances, treatments, procedures, and x-rays are the same for all patients, therefore, during your visit you can ask about these. For example, if the Doctor orders an x-ray, you can ask ahead of time how much that x-ray will be.

Can you be my primary care doctor?

Urgent care is not a primary care practice and is most appropriate for your immediate or episodic needs. Although most problems can be handled by an urgent care clinic, it is important for you to establish a long-term relationship with a physician who can monitor all aspects of your health. This is most important for those with complex or chronic conditions that are better managed by a primary care physician. Our urgent care practitioners will evaluate your needs and may refer you to a more appropriate level of care.

Do you do DMV Physicals?

Yes! We do DMV physicals as needed for individuals and through our employer based services.

Do you take Medi-cal / Medicaid / Central Coast Alliance?

We do not take or bill Medi-cal / Medicaid or Central Coast Alliance. If you are covered by these insurances, you will need to be seen by your primary care physician (PCP) or be seen at a clinic or hospital in your network.

Do you take Medicare?

If Medicare is your primary (first) or secondary (second) insurance, we will bill Medicare for you. We do not bill Railroad Medicare under any circumstances.

When did you last revise your Privacy and Security Notice?

August 27, 2013. A summary is below. If you would like a detailed copy of the notice, please call: 831-372-2273.

 

We are required to protect the privacy of all INDIVIDUALLY IDENTIFIABLE HEALTH INFORMATION (IIHI) about you.

WE MAY USE AND DISCLOSE IIHI ABOUT YOU WITHOUT YOUR AUTHORIZATION:

- To provide health care treatment, obtain payment for services, and for health care operations.

- To provide appointment reminders.

- To contact you with information about treatment, services, or health care providers.

- To provide information required by federal, state, and local laws.

WE MAY USE AND DISCLOSE IIHI UNDER OTHER SPECIAL CIRCUMSTANCES WITHOUT YOUR AUTHORIZATION for:

- Public health risks.

- Health oversight activities.

- Lawsuits, law enforcement situation, serious threats to health and safety, military requirements, and national security.

- Workers’ Compensation programs.

YOU HAVE SEVERAL RIGHTS REGARDING YOUR IIHI.

- You have the right to request different ways to communicate with you.

- You have the right to request restrictions on uses and disclosures of IIHI about you.

- You have the right to inspect and to receive a copy of IIHI about you

- You have the right to request amendment of IIHI about you

- You have the right to a listing of disclosures we have made

- You have a right to be notified if there is a breach or loss of your IIHI

- You have a right to a detailed copy of this notice located in our waiting room

- You have a right to file a complaint about our privacy practices with this clinic or with the Department of Human Health Services.

If you file a complaint, we will not take any action against you or change our treatment of you in any way. 

Questions? Ask for the Privacy and Security Officer at 831-372-2273.


 

 

245 Washington Street, Monterey, CA 93940

2930 2nd Avenue Ste. 120, Marina, CA 93933

(831)-372-CARE